Lync Server 2013 Management Packs contain comprehensive monitoring tools including: • End-to-End scenario availability from various locations. • Call reliability and quality perceived by real users. • Component health and performance. Active Monitoring Management pack • Geographically distributable end-to-end scenario validation for Lync Server 2010 and Lync Server 2013 deployments. This includes coverage for internal, remote and branch office users. • Increased scenario coverage in areas like AV Edge Connectivity and Exchange Unified Message Connectivity. • Enhanced troubleshooting logs to streamline root cause analysis of failures. Component and User Management pack • Increased reliability monitoring of real end user calls and conferences. • Integrated media quality alerts driven from Quality of Experience (QoE) data reported by client applications. • Full event and performance monitoring for all Lync 2013 roles.