• Management Pack:  Office 365
  • MP Version:  7.1.5138.0
  • Released:  3/10/2017
  • Publisher:  Microsoft

Office 365 Incidents alerting rule Rule

  • ID:  Microsoft.SystemCenter.O365.Rules.IncidentsAlertingRule
  • Description:  The rule is used to process the list of Active and Resolved Incidents for the Subscription via Office 365 API, and to generate or update corresponding Alerts in the Operations Manager.
  • Target:  Office 365 Subscription Class
  • Enabled:  Yes

Overridable Parameters

Parameter Name Default Value Description Override
Timeout (seconds) 300 Timeout (seconds)
Interval (seconds) 900 Interval (seconds)
Synchronization Time   Synchronization Time
Include resolved incidents true Creates an alert for a resolved incident if no active alert exists for the incident in SCOM
Reopen Closed Alerts false Creates a new alert if a new information for a closed alert is received
Priority 1  
Severity 2  

Run As Profiles

Name
Default

Alert Details

Message Priority Severity
Office 365 Incident Medium Critical

Rule Knowledgebase

Summary

The rule calls Office 365 Management API to get the list of incidents for the Subscription.

An incident (and the corresponding alert) is considered to be active and displayed in Active Incidents list if any of the affected services has one of the following states:

  • Information Unavailable

  • Investigating

  • Service Interruption

  • Service Degradation

  • Restoring Service

  • Extended Recovery

If all affected services for the incident are in other states, then the incident (and the alert) is considered to be resolved.

The rule generates an Alert targeted to the Subscription in the Operations Manager for each Active or Resolved Incident.

Alerts are suppressed by means of a unique Incident ID. The rule updates Alert payload and context if data provided by API for Incident changes.

Use 'Include Resolved Incidents' and 'Reopen Closed Alerts' to customize the rule behavior.

See the list of Active and Resovled Incidents in Office 365 Admin Center

Causes
This rule does not contain any causes.
Resolutions
This rule does not contain any resolutions.
External References
This rule does not contain any external references.

See Also for Office 365 Management Pack


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